Shipping Policy

Effective Date: February 7, 2025

At PureGemss, we are committed to providing a seamless and reliable shipping experience for our customers. This Shipping Policy outlines the shipping methods, delivery times, and terms related to the shipment of products purchased from our online store. By placing an order, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods

We offer a variety of shipping options to meet your needs. During checkout, you will be able to choose from the available shipping methods. The available methods may vary depending on your location. Below are the shipping methods we provide:

  • Standard Shipping: Delivery within 5-7 business days (excluding weekends and holidays).
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Next-day delivery (available for orders placed before 12 PM local time).

For international orders, we offer International Standard Shipping and International Expedited Shipping options. Delivery times for international shipments may vary based on the destination country, customs processing, and shipping carrier.

2. Processing Time

Once your order is placed, it will be processed and prepared for shipment. Orders are typically processed within 1-2 business days. However, please note that processing times may vary during peak seasons, holidays, or in the event of high order volume.

  • Order Processing: 1-2 business days.
  • Pre-order Items: If an item is out of stock, it may be shipped at a later date. You will be notified if any items in your order are on backorder.

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number, allowing you to track the status of your order.

3. Shipping Costs

Shipping costs are calculated based on the size, weight, and destination of your order. The total shipping cost will be displayed at checkout before you complete your purchase.

We offer free shipping for orders over a certain amount. To be eligible for free shipping, your total order value must exceed the specified threshold. Free shipping offers may be subject to change and are based on the promotion at the time of purchase.

Please note that shipping fees for international orders will be calculated based on the destination country and will be displayed at checkout.

4. Delivery Times

Delivery times vary based on the shipping method selected and your shipping address. The following are the typical delivery timeframes for domestic and international orders:

  • Domestic Orders (within the United States):
    • Standard Shipping: 5-7 business days.
    • Expedited Shipping: 2-3 business days.
    • Express Shipping: Next business day (if ordered before 12 PM local time).
  • International Orders:
    • International Standard Shipping: 7-14 business days (depending on the destination country and customs processing).
    • International Expedited Shipping: 3-7 business days (subject to customs delays).

Please keep in mind that the shipping times provided are estimates and may be impacted by factors such as weather conditions, customs clearance, and courier delays.

5. International Shipping

We are pleased to offer international shipping to many countries around the world. When placing an international order, please ensure that you provide the correct shipping address, including any applicable postal codes or region identifiers.

International customers are responsible for any customs duties, taxes, and import fees that may apply to the shipment. These charges are not included in the total price at checkout and must be paid by the recipient upon delivery. Please consult your local customs office for more information on potential fees.

Note: Certain countries may have restrictions on the importation of jewelry, and we recommend checking with your country’s customs policies before placing an order.

6. Order Tracking

Once your order has been shipped, we will send you a shipping confirmation email with a tracking number. You can use this tracking number to track the status of your order on the carrier’s website.

If you experience any issues with tracking or do not receive your tracking information, please contact us immediately, and we will assist you in resolving the issue.

7. Delivery Issues

If your package is delayed, lost, or damaged during transit, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as quickly as possible.

In the event that the carrier is unable to resolve the issue, we may offer a replacement or refund, subject to our Refund and Return Policy. However, please note that PureGemss is not responsible for delays or damages caused by the shipping carrier once the package has left our facility.

8. Shipping Restrictions

We currently do not offer shipping to P.O. boxes, APO, FPO, or DPO addresses. Additionally, there may be certain geographical areas, remote locations, or countries to which we are unable to ship due to carrier limitations or import/export restrictions.

If you are located in a restricted area, we will notify you via email and offer alternative solutions if available.

9. Shipping Address Accuracy

Please double-check the shipping address you provide during checkout to ensure it is correct. PureGemss is not responsible for delays or errors caused by incorrect shipping information. If you notice an error in your shipping address after placing your order, please contact us as soon as possible, and we will do our best to update the information before the order is processed.

10. Lost or Stolen Packages

If your package is marked as delivered but you did not receive it, please check with your local post office or courier service for further information. It is important to note that PureGemss is not responsible for packages that are lost or stolen after they have been delivered to the shipping address.

If your package is lost or stolen, please reach out to the shipping carrier directly to file a claim. If you need further assistance, contact our customer support team, and we will assist you to the best of our ability.

11. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. All changes will be posted on this page with an updated Effective Date. We recommend that you review this policy regularly to stay informed of any updates or changes to our shipping terms.

12. Contact Us

If you have any questions, concerns, or issues related to shipping, please don’t hesitate to contact us. Our customer service team is available to assist you with any inquiries regarding your order’s shipping status.

We appreciate your business and are committed to ensuring that your shopping experience with PureGemss is positive and enjoyable. Thank you for choosing us!

Last updated: February 7, 2025