Payment Policy

Effective Date: February 7, 2025

Welcome to PureGemss! We aim to provide a seamless and secure shopping experience for all our customers. This Payment Policy outlines the methods and conditions of payment for the products and services offered on our website. By making a purchase, you agree to comply with the terms and conditions outlined in this policy.

1. Accepted Payment Methods

To provide a secure and convenient shopping experience, we accept the following payment methods for transactions on PureGemss:

  • Credit and Debit Cards: We accept major credit and debit cards including Visa, MasterCard, American Express, and Discover.
  • PayPal: You can complete your payment securely through PayPal, a trusted third-party payment gateway.
  • Google Pay: For a faster and more secure payment experience, we also accept Google Pay.
  • Apple Pay: If you’re shopping through our mobile site, you can use Apple Pay for easy and secure transactions.
  • Gift Cards: We accept PureGemss Gift Cards, which can be used for purchases online at PureGemss.

All transactions are processed through our secure payment gateway to ensure the confidentiality and protection of your payment details.

2. Payment Authorization and Verification

When you make a purchase, your payment will be authorized and processed immediately. PureGemss reserves the right to verify the authenticity of the payment method used and may request additional information to confirm the identity of the person making the purchase.

If any discrepancies or issues are found during the verification process, we may cancel or suspend your order and request further confirmation before processing it. We strive to maintain a secure shopping experience for all our customers, and fraud prevention measures are always in place.

3. Currency

All transactions on PureGemss are processed in U.S. Dollars (USD). If you are making a purchase from outside the United States, your bank or payment provider may charge additional foreign transaction fees or currency conversion fees. These fees are beyond our control and are charged by your payment provider.

4. Taxes and Fees

Sales tax is applicable to orders placed within the United States. The applicable sales tax rate will be calculated and added to your total order price at checkout based on the delivery address you provide. You will see the full tax breakdown before confirming your purchase.

PureGemss is not responsible for any taxes, duties, or other fees that may apply to international orders. If you are purchasing from outside the United States, please be aware that additional customs duties, taxes, or import fees may be charged by your local customs office, which you will be responsible for paying.

5. Billing Information

It is important that you provide accurate and complete billing information when completing your order. The information you provide, such as your name, address, phone number, and email, will be used to process your order and ensure timely delivery.

If your billing information does not match what your payment provider has on file, your payment may be declined or delayed. Please verify that your billing details are correct to avoid any issues with your payment.

6. Order Confirmation and Payment Receipt

Once your payment is successfully processed, you will receive an order confirmation email. This email will include details of your order, including the items purchased, shipping information, and payment confirmation.

Please retain this confirmation email for your records. If you do not receive an order confirmation within a reasonable time, please check your spam or junk folder. If the email is still not found, contact us immediately to verify your order status.

7. Payment Security

We prioritize the security of your payment information. All transactions made on PureGemss are protected by advanced encryption technologies. We utilize Secure Socket Layer (SSL) technology to ensure that your personal and payment information is encrypted and secure.

PureGemss complies with the Payment Card Industry Data Security Standard (PCI DSS), which ensures that all sensitive payment information is handled securely. We do not store or retain your payment details after the transaction is processed.

8. Subscription Payments (If Applicable)

If you subscribe to any recurring services or membership options offered by PureGemss, you authorize us to charge your selected payment method at regular intervals. You will be notified in advance of any charges for subscription-based products or services. You can cancel your subscription at any time through your account settings or by contacting customer service.

9. Failed or Declined Payments

If your payment is declined or fails for any reason, you will be notified by email or on the checkout page. You may need to update your payment information to complete your purchase. We recommend checking your payment details and ensuring that sufficient funds are available.

In the event that payment cannot be successfully processed, your order will not be shipped until the payment issue is resolved. We are not responsible for delays in processing orders caused by failed payments.

10. Refunds and Chargebacks

If you request a refund, we will process it according to our Refund and Return Policy. Refunds will be issued to the same payment method used at the time of purchase. Please allow a few business days for the funds to be credited back to your account, depending on your payment provider.

In case of chargebacks or disputes initiated by your payment provider, we may request additional documentation or evidence to resolve the issue. By making a purchase, you agree to resolve any disputes through the payment methods available, and you acknowledge that we will do our best to resolve such disputes in a fair and timely manner.

11. Changes to the Payment Policy

We reserve the right to modify or update this Payment Policy at any time. If changes are made, the new version of the policy will be posted on this page with the updated Effective Date. We recommend that you review this policy periodically to stay informed of any changes. Continued use of our website and services after changes are posted constitutes your acceptance of those changes.

12. Contact Us

If you have any questions or concerns regarding this Payment Policy or need assistance with your payment, please feel free to contact us. Our customer service team is available to help you with any issues related to your payment.

Thank you for choosing PureGemss. We appreciate your business and are committed to providing you with excellent service.

Last updated: February 7, 2025