Sales Policy

Effective Date: February 7, 2025

At PureGemss, we aim to provide our customers with an exceptional shopping experience. Our Sales Policy outlines the procedures for purchasing products, discounts, payment methods, and more. Please review the following details to understand our terms of sale and ensure a smooth transaction when purchasing from us.

1. Product Availability

While we strive to ensure our product inventory is accurate and up-to-date, the availability of certain products may fluctuate. We reserve the right to limit the quantity of products sold or to discontinue certain items at our discretion. If an item you’ve purchased is no longer available, we will notify you promptly and offer a full refund or alternative products.

2. Pricing and Promotions

Prices listed on our website are in U.S. dollars and are subject to change without prior notice. We make every effort to ensure that all prices are accurate, but occasionally errors may occur. In the event of a pricing error, we will contact you for confirmation before processing your order.

  • Discounts and Offers: From time to time, we may offer special promotions, discounts, or sales on select items. These offers will be clearly advertised on our website, and the applicable terms and conditions will be outlined.
  • Coupon Codes: If you are using a promotional or discount code, please apply the code at checkout to receive the benefit. Only one discount code may be used per order.

3. Order Confirmation

Once your order is placed, you will receive an order confirmation email. This email will include details such as your order number, shipping address, product(s) purchased, and the total price. Please review this information carefully to ensure that everything is correct.

Note: This order confirmation does not guarantee that your order has been accepted or processed. We reserve the right to cancel any order if necessary, such as in cases of fraud, pricing errors, or insufficient stock.

4. Payment Methods

We accept various payment methods for your convenience, including but not limited to:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Other secure online payment methods

All transactions are processed through secure payment gateways. By providing your payment details, you confirm that you have the necessary authorization to use the selected payment method.

5. Sales Tax

Sales tax will be applied to your order where applicable, depending on your shipping address and local tax laws. The tax rate will be automatically calculated and displayed at checkout.

6. Shipping and Delivery

We offer reliable shipping options to get your products to you quickly and securely. Our shipping options and charges will be displayed at checkout. We strive to ship orders promptly; however, delivery times may vary depending on your location, shipping method selected, and product availability.

  • Domestic Shipping: Orders within the U.S. typically take between 3-7 business days to arrive, depending on the shipping method chosen.
  • International Shipping: For international orders, delivery times may vary, and additional customs duties or taxes may apply, which are the responsibility of the customer.

Please note that we are not responsible for delays caused by third-party shipping carriers or customs clearance procedures.

7. Order Cancellations

If you wish to cancel your order, please contact us immediately after placing your order. Once an order has been processed or shipped, it may not be canceled. In such cases, you will need to follow our Return and Refund Policy for a return.

8. Returns and Refunds

We offer a generous Return and Refund Policy to ensure customer satisfaction. Please review our detailed return policy here. To initiate a return, contact our customer service team within 30 days of receiving your order.

  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Return Shipping: Customers are responsible for the return shipping costs unless the product is defective or there was an error in the order.

9. Product Quality

At PureGemss, we prioritize quality. All our products are carefully inspected before shipping. However, if you receive an item that is defective, damaged, or not as described, please contact us immediately so we can arrange for a replacement or refund.

10. Customer Support

Our customer support team is available to assist with any inquiries related to orders, products, or services. We are committed to providing timely and efficient support to ensure your shopping experience is as smooth as possible.

You can reach us via:

11. Changes to Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page, and the updated “Effective Date” will be noted. We encourage you to review this policy regularly to stay informed of any changes.

Thank you for choosing PureGemss. We look forward to serving you with high-quality jewelry and exceptional customer service.

Last updated: February 7, 2025